Frequently asked questions

What is the earliest check-in time?

Room availability guaranteed as of 2pm. If you plan to arrive prior to this time and your room is ready, you can check in earlier. If it is not yet ready, you can park in our garage and leave your luggage with us.

What is the latest check-out time?

You may remain in your room until 12pm. Late check-out is possible according to availability – feel free to ask our receptionist.

May I deposit my luggage with you?

You may deposit your luggage with our receptionist both prior to checking-in and after checking-out .

How can I best reach the Hotel Gollner?

By car
You can find us at Schlögelgasse 14, 8010 Graz. If arriving by car, please select a current route Google Maps for a current route.

You can reach us by public transport
using tramlines 3 or 6 (Dietrichsteinplatz) or 1, 7, 4, 5 as far as Jakominiplatz.

Can you provide parking facilities?

Yes, we can offer you good-value parking from € 19.00 per day our hotel parking garage or open-air spaces. All spaces are video-controlled and secured within barriers. Spaces available in flexible sizes, suitable for large vans and for convertibles.

Can I park my e-car in your garage?

We welcome e-cars and can provide 230V charging facilities as well as two Wallboxes Typ2-Socket-32A for a fee.

Can I reach the hotel by public transport?

Our hotel can be reached ideally by public transport:

driving in the inner city
We are best reached by tramlines 3 or 6 (Dietrichsteinplatz) or 1, 7, 4, 5 as far as Jakominiplatz, from there it is only a minute or two to our hotel.

Arriving by plane.
The airport bus stops at Jakominiplatz, providing an optimal connection if you are arriving by plane.

Arriving by bus.
Train travelers can reach us directly from Graz main station with line 3 or 6.

Arriving by bus.
Even the Flixbus station “Giradigasse” is within 5 minutes walking distance.

Do you serve breakfast?

We adore breakfast! So we extend a warm welcome to all breakfast lovers, whether our overnight guests or not. For € 18.00 we offer you a fantastic breakfast buffet. Enjoy our terrace when it is warm enough

Breakfast in bed? We’re delighted to serve it to you in your room at an extra charge of € 5.00 per room.

Our breakfast times:
Mo-Fr 06:30 – 10:00am
Sa 07:00 – 10:00am
So 7:30 – 10:30am

Is your hotel barrier-free?

We can satisfy every personal whim with one of our many individually furnished and decorated rooms. We even have a barrier-free room for two, in accordance with all accepted standards. Please feel free to contact us direct with your special wishes and needs.

Is the hotel equipped with WiFi?

Free Wi-Fi available throughout the hotel.

We will be travelling as a family – in what ways can you support us?

We have a large number of different rooms such as our Junior Suites and apartments. Whether you need a comfortable convertible sofa or a cot for your child – we can always make room for your whole family without compromising on comfort.

There’s room for a cot in some of our rooms; we can provide the cot with laundry for € 25.00 per night. Please let us know if you need a cot when booking your room.

In addition, breakfast is either free of charge or at a reduced price, depending on children’s age.

Can I bring my pet?

Your four-legged friends are welcome for an extra € 15.00 per night. If required, we can provide bowls, plastic bags and show you the best doggy-walks in town – all of them of course personally tested and approved by the hotel dog himself.

Can I go sightseeing in Graz easily from the hotel?

The Hotel Gollner is perfectly situated for you to explore the town. We are just a few minutes away from the main sights such as the Graz Castle Mount and you can easily walk to the universities and most company headquarters. The famous Farmers’ Market on Emperor Josef Square and the Graz Opera are literally just round the corner.

We have all the insider tips – just ask us.

What’s on right now in Graz in the way of concerts and exhibitions etc? &

Our experienced reception team is always happy to advise you as to what’s going on in Graz. They will happily provide you with concierge service and reserve your tickets, tables in restaurants etc. You can find all the information you need on Graz Tourism.

Does the Hotel Gollner have a bar?

The hotel bar is open 24 hours a day and at your service! Let us serve you fresh coffee in the morning, a refreshing beer for lunch or a bottle of Styrian wine for the evening – our team is always happy to serve you. Enjoy your drinks in the bar, on the terrace, on the 1st floor or on the roof terrace.

What mustn’t I miss at your hotel?

Stands to reason: our sunny roof terrace. Relax up here to your heart’s content! We’re happy to serve you drinks at your deckchair.

Is smoking permitted at your hotel?

Ours is a completely non-smoking hotel. Ashtrays are available on the terraces, however. Feel free to smoke on the terrace of your room. If you wish for one, please request a room with terrace on booking. You can buy cigarettes at the desk (Marlboro, Marlboro Light, Gauloises)

Can I make a reservation without my credit card ?

Depending on the bookings for that day, you can book without a credit card, provided arrival is before 4pm.

Can I cancel my booking?

Bookings can be cancelled free of charge up to 24 hours prior to arrival. Please note, however, that non-refundable rates cannot be refunded at any time. Our cancellation conditions vary according to the season – please check these with your booking confirmation.

Do you provide a laundry service?

A complete in-house laundry service is available. Special garments require out-of-house cleaning and will take 1-2 days.

We are happy to provide you with an ironing board and iron – just ask.

Are long-term guests welcome at the Hotel Gollner?

We’re always delighted to welcome you for a long-term stay. Whatever the reason, we have plenty of individual offers for long-term stays at attractive prices.

Is there a wellness area?

For a little relaxation in between, our guests have both a sauna and an infrared cabin at their disposal. In addition, there are relaxation rooms to leave the stressful everyday life behind. To use the sauna you have to contact the reception in advance!

Opening hours: 17:00 – 22:00 clock

Is there a fitness area?

Yes, there is a small fitness area on the 4th floor of our main building with soft drinks and protein drinks and bars.

Opening hours: 07:00 – 22:00

Can I stay in touch with you?

We are delighted if you follow us on our website, Facebook or Instagram. What’s more, you’ll always find the latest news from Graz and the Hotel Gollner there.

You need a GDS code?

Here you can find an overview of the GDS codes:

Channel Name Chain Code Property Number
Sabre (AA) YX 20644
Galileo (UA) YX 28339
Worldspan (1P) YX 0845
Amadeus (1A) YX GRZ845
DHISCO (WB) GL 17460